Privacy Policy

Nu-Yale Cleaners Privacy Policy


Effective Date: June 1, 2025
Headquarters: 6300 IN-62, Jeffersonville, IN 47130
Phone: (812) 285-7400
Email: customerservice@nuyale.com


This Privacy Policy explains how Nu-Yale Cleaners collects, uses, and protects your personal information when you use our website or app. By using our Services, you consent to the practices outlined here - review periodically for updates.

Information We Collect

  • Information You Provide: Name, address, email, phone number, service preferences, feedback, and information shared with our website chat assistant (such as your name, email, phone number, and the details of your inquiry).

  • Automatically Collected Data: IP address, browser/device info, user behavior via cookies and tracking tools.

Website Chat Assistant
Our website features an AI-powered chat assistant to help answer visitor questions and connect interested customers with our team. When you interact with it, we may collect the information you provide, such as your name, email address, phone number, and the nature of your inquiry. A Nu-Yale team member reviews this information to follow up with you, and it's stored as part of our customer records.

How We Use Your Information
We use your information to:

  • Provide and manage our Services

  • Respond to requests

  • Send updates or marketing communications (with opt-out options)

  • Improve our Services through analytics

  • Prevent fraud and fulfill legal obligations.

  • Respond to inquiries submitted through our website chat assistant

  • Send text messages related to your service, such as pickup and delivery reminders, if you've provided a mobile phone number

Information Sharing and Disclosure
We may share your information with:

  • Affiliates or service partners under confidentiality terms, including technology partners that help us operate tools such as our website chat assistant and text messaging,

  • Legal or compliance bodies where required,

  • In events like mergers or acquisitions,

  • With third parties if you’ve given consent.

Cookies and Tracking
We use cookies for essential site functions, preferences, and analytics (e.g., Google Analytics). Third-party advertising providers may use cookies - you can disable cookies via browser settings, though this may limit features.

SMS & Text Messaging
If you provide your mobile phone number, we may send you text messages related to your service, such as pickup and delivery reminders and order updates. Message frequency varies, and message and data rates may apply. You can opt out at any time by replying STOP to any message, or by contacting us directly. We do not sell your mobile number or share it with third parties for their own marketing purposes.

Your Rights

  • Opt out of marketing communications

  • Access, correct, or delete your personal data by contacting us

  • Control cookies through browser settings (limited functionality may result).

Data Security
We employ reasonable protective measures. However, no internet transmission is 100% secure. Your use is at your own risk.

Children Under 13
Our Services are not intended for children under 13 years old; we do not knowingly collect their data. If we become aware we have collected such data, we will delete it promptly.

Changes to This Policy
We may update this Privacy Policy without notice. Continued use implies acceptance.


Contact Us
Nu-Yale Cleaners
6300 IN-62, Jeffersonville, IN 47130
Phone: (812) 285-7400
Email: customerservice@nuyale.com