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Professionally Trained! 

Smoke, Fire, and Water Garment Restoration.

Nu Yale's CRDN garment restoration service offers many key benefits:

On-site Inventory

• Complete room-by-room inventory
• Thorough process
• Digital photographs
• Pre-existing conditions noted
• Standardized, consistent forms
• Work Authorization
• On-site Inventory
• Leather and Fur Form
• Satisfaction Slip
• Non-salvageable List
• Special handling procedures for high value items
• Sentimental / heirloom pieces
• Leathers and furs

Creating an Audit Trail

• Work authorization and on-site inventory signed by homeowner
• Verification of what is removed from site
• Comparison with printed invoice ensures exact match of unit counts, brand and pricing
• Non-restorable/Non-salvageable inventory
• Detailed listing with reason for rejection is provided to homeowner and insurance adjuster or contractor
• Non-salvageable list also includes manufacturer name, garment fabric content and size
• Leather and fur control sheet
• Additional layer of verification
• Identifies bigger ticket items

Inventory Control

• Tracking
• Every order is individually entered into the system and tracked electronically
• Storage
• Electronic scanning to stored location
• Secure facilities
• Delivery
• Computer-generated delivery report insures complete order accuracy
• Homeowner signature confirmation

Systematic

• On-site, room-by-room inventory
• Consistent computerized billing procedures
• Expeditious pickup and delivery
• Local in-plant laundering and drycleaning
• 24-hour national call center

Professional

• Trained, uniformed customer service representatives with photo ID
• Clearly marked vehicles
• Nationally standardized forms
• Online capability, including Web-based billing and information access

Reliable

• Responsive and time sensitive
• Inventory control
• “Rush” capability to minimize homeowner inconvenience and reduce ALE
• In-plant alterations and repair service
• Secure, on-site storage

Effective

• Full-service textile capability retains control of the process
• Restoration success rate above 96%

Guaranteed

• Risk-free guarantee
• If it doesn’t restore, it’s FREE